main.skiptocontent main.accessibility.help

Customer service

FAQ

My Account

1- How do I reset my password?

2- Do I need to create a Justcavalli account to place an order?

3- How do I create an account?

4- How do I log in to my account?

5- How can I change or add a delivery address?

6- How can I re-check my order details?

7- About our newsletter

Orders

1- How do I search for a specific item?

2- How can I place an order?

3- Where is my order?

4- Is it possible to order through the Customer service?

5- Can I modify my order after it has been placed?

6- How do I cancel my order?

7- Why has my order or item been cancelled?

Delivery

1- Where is my order?

2- Is there any cost for delivery and returns?

3- Why is my order split into several parcels?

4- My parcel arrived damaged

Payments

1- Which payment methods are available?

2- When will my card be charged?

3- Are my card details safe?

4- 3D Authentication

Returns & Refunds

1- How do I return my order?

2- Return Policy

3- When will I receive my refund?

4- What if my item is damaged or defective?

5- My return label is missing. What should i do?

6- Can I return multiple orders at the same time?

7- I have choosen "home pick-up" option but my return has not been collected. What do I do?

8- I have received an item I didn't order

9- Can I return a used item?

Cart

1- How can I find out if a product is available for my country?

2- Why can't I return certain products?

3- Why can't I purchase or ship certain products to my country?

4- How do I know if my order will be shipped DDP or DDU?

5- Do all states in the US charge sales tax?

6- Is sales tax included in the price of the item?

7- How is sales tax calculated during the checkout process?

8- Can I see the sales tax amount before I check out?

9- Is sales tax refundable?