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World of JC
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World of JC
Explore World of JC
Fall Winter 2023
Spring Summer 2023
Explore Fall Winter 2023
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FAQ
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Orders & Shipping
Returns & Refunds
FAQS
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My Account
1- How do I reset my password?
2- Do I need to create a Justcavalli account to place an order?
3- How do I create an account?
4- How do I log in to my account?
5- How can I change or add a delivery address?
6- How can I re-check my order details?
7- About our newsletter
Orders
1- How do I search for a specific item?
2- How can I place an order?
3- Where is my order?
4- Is it possible to order through the Customer service?
5- Can I modify my order after it has been placed?
6- How do I cancel my order?
7- Why has my order or item been cancelled?
Delivery
1- Where is my order?
2- Is there any cost for delivery and returns?
3- Why is my order split into several parcels?
4- My parcel arrived damaged
Payments
1- Which payment methods are available?
2- When will my card be charged?
3- Are my card details safe?
4- 3D Authentication
Returns & Refunds
1- How do I return my order?
2- Return Policy
3- When will I receive my refund?
4- What if my item is damaged or defective?
5- My return label is missing. What should i do?
6- Can I return multiple orders at the same time?
7- I have choosen "home pick-up" option but my return has not been collected. What do I do?
8- I have received an item I didn't order
9- Can I return a used item?
Cart
1- How can I find out if a product is available for my country?
2- Why can't I return certain products?
3- Why can't I purchase or ship certain products to my country?
4- How do I know if my order will be shipped DDP or DDU?
5- Do all states in the US charge sales tax?
6- Is sales tax included in the price of the item?
7- How is sales tax calculated during the checkout process?
8- Can I see the sales tax amount before I check out?
9- Is sales tax refundable?
v3.7.1
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